Cancellation & Refund Policy

At Online Train Booking, we understand that travel plans can change. This policy outlines the procedures, conditions, and timelines for cancellations and refunds for services booked through our agency.

1. General Cancellation Procedures

All cancellation requests must be submitted to Online Train Booking via phone or email. A cancellation is not considered valid until you receive a written confirmation from our team.

• Phone: +1 888 616 4084
• Email: info@Trainllc.com

2. Supplier Policies

Because Online Train Booking acts as an agent for third-party suppliers, all cancellations and refunds are strictly subject to the rules and penalties imposed by the specific airline, hotel, cruise line, or tour operator.

• Trains: Most discounted airline tickets are non-refundable and non-transferable. If a ticket is refundable, airline penalties will apply.
• Hotels: Cancellation deadlines vary by property. Cancellations made past the hotel's deadline may result in a penalty of one night's room rate or the entire stay.
• Cruises & Packages: These typically have strict tiered cancellation policies where penalties increase as the departure date approaches.

3. Agency Administrative Fees

In addition to supplier penalties, Online Train Booking may charge a non-refundable administrative fee for processing cancellations or changes to your itinerary. This fee will be disclosed to you at the time of the request.

4. Refund Timelines

If your booking is eligible for a refund, please note the following timelines:

• Refunds are processed back to the original form of payment.
• Airline refunds typically take 1-2 billing cycles (up to 8 weeks) to appear on your statement.
• Hotel and car rental refunds generally take 7-14 business days.

5. Non-Refundable Services

Certain services and fees are strictly non-refundable, including but not limited to:

• Booking fees and agency service fees.
• Travel insurance premiums (after the initial review period).
• "Basic Economy" or similarly restricted Train tickets.
• No-shows (failure to appear for a Train, hotel check-in, or tour).

6. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance at the time of booking to protect your investment against unforeseen cancellations, medical emergencies, and travel interruptions.

7. Contact Us

To initiate a cancellation or inquire about a refund, please contact our support team:

Online Train Booking
Phone: +1 888 616 4084
Email: info@Trainllc.com